Well-being and Safety
- Using equipment and materials properly
- Reporting potentially unsafe situations
- Observing safety and security procedures
- Implementing safer work practices / processes for self / staff/ customers
- Determining appropriate safe actions when no formal guidelines in place.
Ethics and Integrity
- Developing confidence through consistent action, values and communications
- Meeting commitments and promises
- Acting consistently
- Displaying personal integrity and honesty
- Displaying a sense of corporate responsibility and a high level of accountability
- Supporting a culture that rosters high standards of ethics and professionalism
Leadership
- Assisting staff in other departments to achieve a goal
- Placing broader objectives ahead of own needs and objectives
- Gaining commitment to shared objectives from all parties
- Acknowledging contribution and potential of others
- Using appropriate communication methods to work effectively with others
- Working to resolve conflicts of differences of opinion
- Building trust and empowerment by modeling behaviors expected of all staff.
Accountability
- Taking action to overcome obstacles so that others can achieve results
- Always gets things done on time
- Consistently produces a high quality output
- Demonstrating a high level of energy and purpose
- Taking ownership for an outcome
- Taking steps to overcome a lack of action.
Delivering Innovation
- Generating ideas for improvement which are commercially viable
- Displaying a commitment to excellence
- Looking for ways to improve and promote quality
- Generating novel solutions to work situations
- Suggesting new ways to apply existing knowledge
- Trying different ways to deal with organizational problems and opportunities
- Consistently thinking and analyzing costs and benefits to solutions.
Excellent Relationships
- Proactively developing customer relationships by making efforts to listen to and understand.
- Taking responsibility for action to meet customer need through to the end
- Giving high priority to customer satisfaction
- Gaining commitment to shared objectives from all parties
- Using appropriate communication menthods to work effectively with others
- Being committed to creating real value
- Seeking and value feedback on what customers are telling us and act on it.
- Developing smart solutions that differentiate us from our competitors